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Returns
Return or Replacement of product
HOW DO I RETURN A PRODUCT?

It’s important to us that you are satisfied with your purchase. However, if you are unsatisfied with your product for any reason at all, within 14 days after receiving your order you can easily initiate the return process through your personal account.

How to make a return through your personal account

1. Log in to your account and click on ‘My service requests’
 
2. Click on the ‘Create new service request', select your order and continue
 
3. Enter the number of products you would like to return/replace under ‘Service quantity’
 
4. Select the reason of return/replacement and whether you prefer a refund or a replacement

5. In case of a defective product, please email to us and upload a clear picture to complete your request

Once your request has been submitted, you will receive an email with further information about the processing of your request. If you need to return products, print the return form and add it to the package.